Let me tell you...they don't care if you loyal, royal or 'oyal. We "tried" to call in a to-go order 20 darn minutes ago, to take to my mother 75 miles away. The owners fam picked up the phone and kept us on hold then HUNG UP (total 20 min). I wanted to go in and just see if they would have good customer service, when I explained what happened. H-to-tha-Naw.
The "fam" told us it would be another 20 minutes. I told "them" we had been on the phone waiting when "they" hung up - so the question is...do we have to continue to wait b/c of bad service.
She sneered and then I..um..no...it will still be 20 more minutes - with no apologies.
So, some managers, personnel, are not concerned with local, repeat customers or just doing the right thing. The disrespect and disregard exhibited stung - as though I was not a paying customer willing to compensate for what I ordered.
Deuces and Done! (Gotta make g-d mac and cheez now smh)