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  • This was one of the worst experiences I have had searching for a car. I found this dealership through Google and saw a corolla that I thought I liked and submitted my information to be run for it. Fast forward to my arrival at the dealership. I test drove the corolla and wasn't in love so I asked were there other cars I could look at that would be the same price we had discussed via email (245.00 a month with 500.00 down payment. He told me that there were 2-3 cars that would be within the same range and at the most my payments would go up 40.00 which I was okay with. I was lead to a 2013 Chrysler 200 and fell in love on sight. I test drove it, took it to get checked and was content with my decision. Fast forward to the sales rep taking my card to take the down payment. This is the same man who I had been emailing back and forth for over a week about payments, down payments, etc so you would think he would know how much to run my card for? Nope. He over drafted my account by taking a down payment of 1000.00. When I saw the receipt and told him that is not what we discussed he tried to say he never told me that. I still had the emails so I showed him where he had said MORE THAN ONCE I was approved for 500.00. He walked off spoke to (I am guessing) the manager and said I could do the 500.00 and that my $ would be refunded. After this I was a little ticked but still wanted the car so I went into the financing persons office and began filling out the papers to purchase the vehicle. Then as I am reading I see that the monthly payments are 360.00. It went from 245.00 with MAYBE an extra 40.00 a month to 360.00 with no notification! I immediately stated that I had proof (emails) that this is not what I was told but the financer said there was nothing he could do about it and asked if I wanted to switch back to the corolla. I didn't love it but I was in such need of a car I was willing to settle for it...until he told me the corolla payments would be 320.00 a month! This is the car I originally applied for and was told 245.00! After that I was so disgusted with the switches I went home thought about it over the weekend and came back in to get a refund for my $500.00 downpayment. I was lied to and given misinformation way too many times. What added insult to injury was after I told the sales rep I wanted a refund he immediately handed me over to the receptionist and said not another word to me. I was there at least another 30 minutes waiting to get my refund and he walked past me multiple times and never said a word. Maybe others experiences are not the same, but I will never recommend this dealership to anyone or make any attempt to purchase from them again. I am now purchasing the same car but a year newer, 6000 less miles, and $2500.00 cheaper from another dealership across town.
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