I'm writing this review so that others won't get "taken" as I was at this Brakes Plus location. The only reason I'm even giving 1 star is because they did finally refund my money, but only after I told them that I was filing a complaint with the Better Business Bureau and contacting Call 12 for Action to investigate them. The reason for my complaint was because they charged me for work that they did not do and a part that they did not use. I was told that only a Nissan part could be used on my vehicle and that it would involve having to solder it. In other words, what I was originally told would not cost much was going to end up costing quite a bit. The day after I picked up my car I showed a friend, that works at an auto parts store, what work had been done. He informed me that the part was not a Nissan part but was in fact a $4.00 part from O'Reilly's Auto Parts store right next door to this Brakes Plus location, and in fact, no soldering had been done. I returned to Brakes Plus to express my concern. The person behind the counter told me that he would have the manager, Rob, call me when he returned. No explanation was ever given to me as to how I was charged for work that had not been done and a part that had not been used. Rob did call and refunded my money after I said that I had called Call 12 for Action, but I have to wonder how many other people has this happened to?