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| - I am pretty shocked by my experience here. I know lots of people who stay the Palazzo and The Venetian, so I assumed it was a pretty good hotel right?
I came here for a bachelorette party. We had two connected Bella Suites. Initially, it started out fine. They took our luggage and said they would bring it up. We were upgraded to a strip view for free. We went upstairs the rooms were big and very nice. They have an extra vanity in the mirror and we faced Treasure Island.
Then we waited for our luggage. And waited. My friend asked if she could use my iPhone charger. "It's in my luggage. Where is our luggage?!" I wanted to take a nap and more importantly, I needed my medicine. It took about 45 minutes for our luggage to arrive.
Concierge was a hopeless line. After calling twice and being put on hold for a good 5-10 minutes, I gave up. I realized even if I reached them, I didn't trust them to change my reservation.
Oh yeah, I did try to change my dinner reservation myself but the service here was so bad. I never could get the navigation thing to work even though it worked in other hotels. If you have AT&T, this is not the hotel for you.
We called for hangers. It took about an hour. Also the wallpaper was peeling in our bathroom. Ok, it didn't ruin my trip, but I really wondered why housekeeping never did anything about it.
When I told my boyfriend later, he responded: "they don't care" and I really think that was the theme. They don't really care about their guests.
The pool was nice enough. I've reviewed Lavo as a club before. The casino and hotel overall is small. The location is good and I like the Shops at Palazzo. (The sales associates were all really nice except at Christian Louboutin where they wouldn't give us the time of day.)
I liked the walkway to the Wynn because um...the Wynn/Encore is far superior to this place.
I stayed at Encore last year and the service is much better and I like the decor much more. The colors in Encore are nice, they have better clubs and the Wynn buffet is nearby. They have doorbells and put your name on your phone and card. They have better carpet and it just feels newer and more well-maintained.
You might think I'm nitpicking here. I still gave this place 3 stars, but look...those rooms were not cheap. This is a 5 star hotel and there are far superior 5 star hotels less than a mile away. Unless, I needed a lot of space, why would I come back when I could be at the Wynn, Encore, THE Hotel at Mandalay Bay, The Cosmopolitan etc instead? (Skipping The Venetian seeing that its the same company and whatnot.)
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