I walked into the Apple Store without an appointment on a Sunday morning. My new Iphone 6S had never worked efficiently since I fired it up at Christmas. The screen kept going black, but the phone was still on. After complaining to Verizon twice, where I bought it-I still did not have satisfaction. AND then in the meantime, I dropped the phone and cracked the glass. Verizon would not honor the warranty. I was so upset. I went the the Apple Store to get new glass so Verizon would replace the phone under warranty. After only 10 minutes I was talking to a technician. He REPLACED my phone without question, even though I did not buy it from them. I was in shock! He programmed my new Iphone 6S, set me all up before I left the store. I am a forever fan and I will never buy my Iphones from another place again. Thank you Scottsdale for solving my probem and ending my new phone nightmare.