As a long-time Big Burrito devotee it pains me to write this review, but this Mad Mex location has fallen so, so far in the last couple years.
First and foremost, the kitchen has totally lost it's way. I suspect that a mix of turnover and apathy has taken it's toll in the back of the house. Food is no longer predictably good or even passable. It has become a total crap shoot as to whether or not you will even get all of the basic components of your food.
As to the front of the house, Mad Mex is chronically under-staffing this location. Our server tonight (the busiest night of the week) had all of the patio and a large zone indoors. Being stretched so thin it was hard to fault him for being completely dismissive of our kitchen issues - he had literally 30+ other tables to deal with.
Tonight my entree was missing fully half of it's components rendering it inedible. I pointed this out and was given a half comp for the entree. It was at this moment that I realized I was finally done with this location.
After 3 years as a bi-weekly customer, I won't be back.