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  • I was there Saturday night for a friends birthday around 11pm. It was very crowded, loud and busy. My Girlfriend was feeling claustrophobic and saw a friend sitting on a outside on a patio table that was basically empty. She walked up and sat with her. I followed but remained standing a few feet behind to keep a eye on the rest of the people. The waitress (was told her name was "Jess") who must have been assigned that section decided she wanted to scream, drop f-bombs and mentally freak out on my girl friend and her friend because it was a private table ( no signs at all of it being private). Thing was it was so bloody loud they couldn't hear her screaming at them. Instead of walking politely up to them and making eye contact, then asking them to leave because it was a private table, she called security on them. Before the 6 security showed up I simple walked up to them and told my girl it was a private area and they needed to leave. Which they where very sorry and didn't know. Jess decided to make a quick nasty remark as they left the patio. I remained to explain to one of the security guards that the waitress acted absolutely unprofessional and she shouldn't be so quick to call security on a simple mistake that she should have addressed. And mind you my girl and her friend where complete clueless to everything that happened sense I was the only one hearing the waitress and Witnessing her mental breakdown. I've been bartending for a long time and been in the industry longer. I've never in all my years seen someone freak out like this girl did on paying customers who where completely clueless to the situation and where making a honest mistake in the first place. She will not fit or will last in the customer service industry and her actions reflect very very poorly on your business. I hope you as a company take the correct steps to make this right, make sure the correct punishment and conversation happens and to educate your staff on how to be polite when the environment is loud and busy. Because if the nice security guard can do it, your wait staff should be able to as well. Very disappointed and will make sure to share my experience with the industry.
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