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  • When my burger came out I took one bite and the burger was so hard I almost couldn't bite threw. I sat and waited for another 10 minutes before the waitress came back to check on us. I lifted the bottom bun to show her how burnt the burger was. Not only was it burnt but there was disgusting grill debris on the bottom where the grill hadn't been cleaned in who knows how long. She apologized and went to put the order in. She came back a few minutes later and took the burger because her manager wanted to see it. I sat for 17 minutes before the waitress walked by again. By this time my family was already done eating so I told her if it wasn't done just to forget about it. She said oh well we have a lot of parties right now so they're behind. I was incredibly frustrated at this point and said I would assume a screwed up order would take precedence as she just walked away. She came back a few seconds later and said oh I meant that it just takes awhile to cook a burger. I said not 15 minutes. She then dropped the bill off for my family's food. As we were cleaning my toddler up she came back 2 minutes later and picked up the bill and asked if I was going to pay for any of it. I said I was planning on it but if that's an option then no. She said I understand I will go get my manager. When the waitress returned she said her manager was outside and told her we didn't have to pay but my wife and daughter couldn't take their leftovers. I was surprised that a manager was too busy outside of the restaurant to talk to an upset customer. She apologized again and said she tried. She then grabbed the to go boxes and walked away. We typically enjoy Firehouse but this was our first time at the Tallmadge location with an absentee manager named Megan and it will be our last.
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