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| - I'm torn for this review. Usually, I get outstanding service from the service department, but I feel they really dropped the ball yesterday when I came in for an oil change. I purchased my vehicle from the dealership about a year ago and received 2 years of free quarterly maintenance. This is just your typical stuff, oil and filter change, tire rotation, air, etc., including a complimentary car wash. When I dropped my car off, I definitely felt rushed. I was only in the waiting area maybe 15 minutes and when I came back to my car, nothing aside from the oil change had occurred. My car was still dirty, tires had definitely not been rotated, and overall I left feeling rather neglected.
Granted though, I usually get stellar service, this time just failed to meet expectations. I'll definitely be going back, and hopefully they change my mind and I can give them the stars I know they deserve.
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