AWG sent the wrong bus to my wedding and we couldn't all fit.
I requested a 28 passenger party bus to be sent to our church but instead they sent a 16 passenger bus (for 22 people).
Instead of apologizing, they insisted that I booked it incorrectly. I understand that it was likely an accident by the reservationist, but AWG's email confirmations don't include the type of bus so I couldn't catch her mistake.
I would have appreciated an apology or partial refund but instead we had drivers take some of our wedding party to the reception.
I'll use Earth Limos next time.