Wow, talk about terrible service. I came in looking to get a Christmas gift for my mother, and I know she loves the brand. I stood in front of a case of necklaces and found one that looked perfect. I stood in front of it for over 5 minutes and no one even asked if I needed help with anything. There was only 1 other shopper. I tried making eye contact with someone and still nothing. Oh well. Maybe I'll check out another Alex and Ani and hopefully they'll provide some service.