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| - i am the daughter of a 22 year career air force retiree. #godblesshissoul.
i live near & decided to enjoy a late lunch. i look younger than my 28. so of course the bartender asks for my id.
i hand her my usa passport id card. a valid government issued id, to be accepted everywhere.
on my passport id card, it says: nationality: usa
placeofbirth: california, usa
& birthdate prominently centered in black ink.
mrs. megan/meghan asked if i had my passport book, i said no, she said she couldn't accept my passport id card. & only allowed to accept passport books.
i asked to see the policy in writing. as my usa passport id card is accepted elsewhere i patron. she said we don't accept passport id cards. i said okay, well i want to speak to the manager. apparently she happened to be. i asked if she was the general manager? she said yes, i am the bar manager.
i have the right to refuse service to anyone. i am refusing to serve you. i asked her, why am i being denied service when i gave you proper identification? is it because i asked to see the company policy, & wanted to speak to management?
as our entire conversation was spoken calmly. i had no intention of ruining a great day, by her escalating it, if i tried to patron here further.
i told her i will be contacting corporate about this uncouth service. & that's when i asked for her name. a manager should know how to treat customers & keep business.
if this is company policy, a sign should be displayed visibly for patrons to see. if i was shown company policy i would have given her my ca state drivers license. since it is not displayed. when i asked megan/meghan to see the company policy, megan/meghan should have provided it. if megan/meghan had managed the task of customer service & represented company policy w/skill & integrity. i would not have felt the need to take 3 hrs to complete this review. this event occurred between 3-3:05pm 6/27/2018.
her description: bouncy black long hair, 5,5 or so, curvy body & small eyes.
ps: corporate/ownership is not found. if the owners/corporate let renegade management speak for their company w/out policy evidence that is bad business.
my daddy served for american citizens & i'm still appalled & hurt they would treat veteran family members like this.
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