It was a pleasure to work with Ray to find a spa. We looked at new and then Ray took us to his warehouse to see refurbished spas. Ray spent a lot of time letting us choose what would work for us. We finally chose a spa which they would refurbish. It took about two weeks to get done, we went to see it and accepted the spa. We have purchased several spas in the last few years due to selling our homes and leaving the spa with the home. The spa was delivered in a timely manner. There were a few glitches when it arrived but they were minor and taken care of. We would recommend using this company and would buy from them again.