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  • I want to actually give this place negative stars, but in order to post I had to choose a star value. I made an appointment for a feline declaw and when scheduling was just told drop off time and to not give my pet food after 10pm. I was never informed of the person who would be doing the procedure. During drop off I was asked to sign paperwork and accept the procedure and add additional fluids etc... I was also asked to call around 3pm that day and check in on how the surgery went. When I did call to check up I was stunned at how Shannon treated me on the phone. The worst customer service I ever experienced. She never asked me my name or my pets information and quickly said "he is fine you can pick him up tomorrow at 12pm". I could not believe that was her answer when she never asked me my name or my pets name so how did she know how the surgery went?? When I told her that she had the same answer and told me she was in the surgery room with the animal and I could pick him up tomorrow. Again, my cat is a she and there was no additional information given to me. I could not believe they didn't say more. I was expecting them to tell me when surgery ended or when she was scheduled to come out of anesthesia and get her medicine. Nothing. Saturday upon pick up I got to meet Shannon who was rude and unprofessional in person just like she was on the phone. I asked to speak with a manager and they were not there. I asked for them to call me when they got to work and still have not received a call. I also asked to speak with the vet on staff that day and was told they could not talk to me. Shannon explained rudely that most customers do not want more information given to them over the phone when they call for check up. I cannot believe that and I would expect that for the customers that do want more information they should get it. I get more information when I call my mechanic and check up on my car than I did from this place who is caring for a living, breathing pet. I was so upset I asked for complete medical records of my pets stay and they could not provide me with that information. They told me they do not keep normal anesthesia records. Therefore, God forbid, a pet passes away at the facility they cannot prove or provide records to ensure they did everything they needed to to ensure the safety of the animal. Upon seeing my cat she was covered in urine and they returned her to me that way and did not even offer to clean her up. I also arrived with a sheet inside her travel case and one over top that was also not returned to me. When I asked for it they said it was in the wash and they provided me with a blanket to cover her with. I will never ever go back to this location and I will make sure to tell everyone I know that has an animal not to use this veterinary hospital. I wish I did not take my pet because I can only imagine how they treated my cat if I got such horrible service.
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