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  • I visited Bell Ford in October searching for a used vehicle. Travis in Used car sales sold me a nicely appointed 1-year old C-Max. While reviewing Ford marketing literature regarding the vehicle, I found I did not have the 5-year SiriusXM Directions & Connections that I should have based on the option packages that were installed. (I'm certain Ford paid SiriusXM handsomely for this 5-year subscription). Long story short, Travis could not rectify this with Ford and offered me two additional oil changes or detailing as a sort of "consolation". I accepted as I have primarily used Google Maps as my go-to tool for navigation and traffic data. These negotiations were over the phone and I believed in good faith it would be reflected in my record with the dealership. When I stopped in for my first oil change two weeks ago (which was already complementary from buying the vehicle at this dealership), the Service Department had no record of my "consolation prize" of two additional oil changes. OK, so I'm really not out that much scratch, but it bothers me to no end when a business negotiates something in good faith and then turns their back on you. So, if you choose to patronize this business, make sure you solve any and all issues in person and do not leave without having everything in writing. As a result, I am strongly considering returning to a different Ford dealer for service that I have used for my past 2 vehicles. It's a little bit more of a drive but I feel the honesty level just may be worth it. Update: On 4-15-2017 Kimberly from Bell Ford contacted me. She had spoken with my sales person and someone else in the office. She indicated that a breakdown in communication between sales and service was to blame and that service department records had been updated to show there are indeed two additional oil changes due me. (I understand a breakdown but still wonder why my email a couple weeks ago to my sales person was disregarded.) Assuming all really is in order, Bell Ford has delivered what they said they would and I consider this issue closed. Thank you Kimberly for following through where others did not.
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