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| - For I gym that I have devoted eight years of my life attending, to now having to encounter numerous different racial profiling situations, I will not just let it go unnoticed. In the past this facility has allowed in a countless number of new workers who have no customer service experience at all to manage an already dysfunctional front desk. There used to be an older blonde woman who would swipe your card and then hold it up in the air to create some kind of spectacle to humiliate you when nothing was wrong with your account to begin with. Their used to be a shorter brunette who was notoriously known for being so rude that people would just walk past her without swiping in their cards just to avoid confrontation. There were numerous new faces behind that front desk who you would never see again because all they did was talk amongst themselves and act like no one else existed. In addition to that, whenever you go towards one of the side offices to complain you'll just get someone who could careless and use phrases such as "I'll allow you to go in" as if you needed permission or "I'm not at liberty to discuss that" if so then what exactly do you do?
So keeping in mind these horrific past experiences, I attend this gym with the mindset that I should expect nothing greater in regards to customer service, because they have for years lacked in that department. So when I went in on August 27th, I approached the front desk with my card in hand idly waiting in line. When it was my turn I handed my card over to a woman, who later claimed she was the manager (Kate) but yet no one else has ever seen her before, and she went ahead and swiped my card. She took one look at the screen and then looked me dead in my eyes and had the nerve to say that I can't work out here. Mind you that she didn't try to double check my account or even see that my name has been in that system for the past 8 years, so I took offense to her lack of cooperation. I was forced to stand there like some adolescent child that was lying when all I was doing was trying to work out. There came a point where I had to raise my voice just to get someone else to assist me because no one else had the nerve to take it upon themselves to do so. She acted in such a classless and vindictive manner that she had the nerve to look down upon me as if I can't afford a membership and that I was trying to sneak in. Finally after some time I was approached by an assistant sales manager, Bert Flemming, who tried to deescalate the situation. He approached her and had to tell, "Don't worry they work out here". He walked me over to his office and assisted me with my card.
He found that my account had a medical hold on it because I temporarily paused it because I had surgery done on my right knee. I had to explain to him that that hold should have been taken off weeks ago because i have been working out for the past two months He was able to help me with no problem but he still was not someone who was capable to rectifying the situation. He spoke to me as the middle man and didn't care much for the extra details because he didn't want to have to answer to Kate. So looking at this situation from a corporate stand point I can say that they were both negligent in handling a situation that should have never occurred to begin with. Neither one of them has taken responsibility for their actions and no apologies have been issued. After an experience like that, I spoke with other members of that gym who I see regularly, and they all told me stories of their own about that front desk and how they don't cooperate well with people of color. From here I will let Lifetime's corporate office about this situation and then the NAACP from then on.
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