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  • Michael's basically stole $25 from us, their customer. We purchased a $50 gift card for our daughter as a Christmas gift. We went in today, bought $250 worth of merchandise and handed the gift card over to the cashier to use on our purchase. However, the gift card only showed an available balance of $24, even though we had never used the card before. The manager called their corporate office and got a printout of the purchases on this card. We purchased the card here in AZ and the next day, someone in Texas used the same card # and spent $25 on it. So, obviously they either had cards with duplicate #'s on it, or they have a security breach. The corporate office didn't really care about our loss of $25. The manager suggested discounting our purchase to equal the lost $25, and we agreed that would be adequate compensation. Then, the Manager changed her mind stating she was their all alone. This is not a well train store, or a company we will ever do business with again.
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