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  • From the minute I walked in this place was chaos. The workers look frazzled and disorganized. As I was waiting in line I was told by a cashier that she could help me at her register. So I headed over only to find there was someone at the register, and causing the people behind me on line to order before me at the other register. Then I ordered Tito's Cubano without pickles and dijonnaise. I was told that all the sandwiches are premade. As I rethought my selection another worker told me they could make me a fresh sandwich, so I ordered it. Some time later, how long, I'm not quite sure, we (well my family) got their orders, but it felt like eternity. My sandwich did not come out. Shortly after a manager came to the table and advised me that they were making my fresh sandwich. Bless his soul. He was very apologetic. Unfortunately, he was mistaken. No one was making me a fresh sandwich. In fact I received the sandwich without pickles, however, upon inspecting the supposed fresh sandwich, and much to my surprise, discovered that the staff had simply removed the pickles, leaving behind pickle residue (I didn't go to graduate school for nothing). To wrap things up, my daughter said her hamburger was dry. My other daughter hated her grilled cheese. On the plus, my wife seemed to have enjoyed her salmon and the fries were top notch, hence the one star. We've been for brunch before and will only return for brunch, as that was a much more pleasant experience.
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