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  • While the food was delicious, the customer service was terrible. The server, Brittany, obviously did not want to be there on this past Sunday afternoon. Rude and snappy at anytime that we even spoke to her. After we finished our meal, my friend clearly told her that our bill was together; Brittany brought back two separate receipts. Not a big deal, but she rolls her eyes after we asked for one bill. To top it all off, she returns to the table with the nastiest attitude, stating that my friend's Visa card had been declined. Clearly something is wrong here. My friend was like, I know that's not right. Let me call my bank." I said, "I'll take care of it." So Brittany snatches MY Visa card, comes back and and loudly says, "This card is declined, too...SO WHAT Y'ALL PLAN TO DO?!" OMG! Really?! First of all, who are you speaking to, Young Lady?! I can't stand rudeness at all...especially when I know that both of our cards had more than enough funds to cover the meals. So I give Brittany ANOTHER Visa card, and this one went through. She almost throws it back on the table when she returns. I stated that obviously there was either an issue with Friday's machine or Visa. She just walked away. Even after dealing with her rude and disrespectful demeanor, I still left her a tip, even though she didn't deserve one at all. Overall, it was just the way that the situation was handled. Why would we visit a restaurant if we didn't have the money to pay for our food? Maybe Brittany had a bad experience in the past with non-paying customers, but you shouldn't judge everyone on past experiences with them. I started to speak with the manager, but it wasn't even worth it. Yelp is on point with reviews. I will start to pay more attention to them. I don't care if the food was delicious; if the customer service is poor, it's a wrap. My friend and I went on to have a great day, and to utilize both of the cards for the remainder of the day that were "declined." I will never eat at this Friday's again.
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