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http://www.openvoc.eu/poi#funnyReviews
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  • on 11/7 i rented a car from the phoenix sky harbor location thru priceline.com until 11/11. when i arrived, my car was not even there and ready even though i prepaid for the car in full and in advance. i was told that there was a two hour wait for a car and there were 30 people waiting ahead of me for their car as well. that was strike #1. strike #2 when i finally received my car it had someone else's name on it once he scanned it and i was not allowed to leave with the car until they made the name change. strike #2. finally before i was able to leave the attendant told me for my trouble he was gonna give me a free tank of gas. on 11/15 i look at my bank account and my account has been charged the $54.82 for the gas. strike #3. unacceptable. hertz is so unprofessional and does not handle it's business practices correctly. this is the worst customer service experience i have had from a rental car company. i usually rent from enterprise and have never had issues such as these. i want these charges reversed immediately. i am not paying for the gas that i was promised would be free. you can email me at raybozz@gmail.com. i want this resolved immediately. thank you. i have called the hertz location and left a message, filed a complaint online and called the corporate headquarters but they are closed today.
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