Walked into this store because my city has no LV inside the NM and I like to get my In-Circle points. I was immediately greeted by Catalina, although she was helping someone else she made sure we didn't go unnoticed. It was clear she was working alone at the present moment and so we were patient. We already knew exactly what we wanted. Once she was done with her clients she came right over and started to assist us. She let us know that her manager is also working but hadn't had a break all day because they were so swamped so she was taking a much needed lunch break. Catalina was very attentive to everyone that walked into the store while assisting me.
The LV Neverfull in Damier Ebene GM is a HUGE hit! They didn't have it in stock like many other LV stores and even online it's sold out, however they did have my second choice which was the Damier Azur GM and I went for it!! They also were able to hot stamp my bag the same day within 15 minutes and Catalina sent me a text to let me know it was ready while we were at dinner! Amazing LV service and both Catalina and her manager (I think her name was Sarah), were amazing! Not because I was buying anything, but because they were genuine from the time I entered the store. Will definitely be returning for any of my other LV purchases.