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| - I bought a new Firebird from Wright Pontiac in Monroeville just after graduating college 40 years ago & prior to leaving town for a job just outside Washington, DC. Two years ago I returned after retiring from that job. Wright Pontiac no longer exists, though Wright itself morphed into a mega-dealership of several brands. I changed a bit as well, coming back with a lot less hair, a Subaru (my primary vehicle) & a Hyundai, used by my spouse (also not part of my original 1977 venture).
Settling in the North Hills area, we use the nearest respective dealerships to service our vehicles as they are still both under manufacturers warranty. Our experiences with each vehicle are quite different however.
Of the several times I've had the Subaru in for service (also at a mega-dealership that I remember as just a Chevrolet dealer), I was offered a loaner car, which I took full advantage of. I could go about my day without having to inconvenience anybody. Wright Hyundai, on the other hand, doesn't offer loaners, except under very specific circumstances I was told.
They do, however, offer to rent customers a car, to which I say - BIG DEAL. I can call a local rental car company to rent me a car. So, my wife spent several hours there recently, waiting on repairs & servicing for two factory recalls. It's not the end of the world, as they have a pleasant waiting area & WiFi available. I did learn, however, that they took away the bottled water they used to offer, so things must be tight there.
They do the work itself just fine, so there's no issue with that. I just find the difference between the two dealerships startling. Both are "mid-range" vehicles, not luxury brands, so I would have expected similar treatment. The Hyundai dealer back in VA, Fairfax Hyundai, was also amenable about providing a loaner car, so we thought it was fairly standard procedure among Hyundai dealerships, but apparently, not so.
Lastly, when I saw the detailed bill for the most recent servicing, there was a $2-off coupon at the bottom towards a future service visit. WOW
It's nearly impossible to leave a dealership service facility for under $100, so $2 isn't really going to make much of a dent in the bill, but it is enough to buy a bottle of water that they no longer provide, so at least there's that.
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