Does anyone else get anxiety as soon as they walk in the door? There are WAYYY too many tables in this place. Whoever is in charge of design needs a lesson in feng shui. There is no clear path to the area where you get in line so you're always trying to shuffle between people eating and the tables are very close together. There is only about 6 feet in front of you when you walk in the door before you hit a table with people eating. This is the first thing I notice every time I walk in.
It's pretty obvious that Café Zupas trains their employees to do things in a VERY specific way. God forbid you make them stray from that training plan. They're usually very young, very robotic and don't know how to maneuver when there is a one off request. For example today I asked for a cookie with my soup and the girl looked at me like I was absolutely crazy. She said sorry you would've had to place a catering order for that, we don't do cookies with soup. I said 'do you sell cookies?' She said yes. I said okay we'll I'd like to buy a cookie ......