Where so I start.... not out first time at Kobe. We go quite often because our kids love it. So Valentine's Day we decided to go to Kobe and did regular dining (that was not busy like teppen). Here is what we ordered... Teriyaki Combo (beef and chicken), mix tempera, 2:2 piece sake salmon, soft shell crab sushi and the Big Red Special. First we were brought not mixed tempura but shrimp tempura and I asked if that was the mixed she said yes. She brings a side of rice for the teriyaki combo but no combo, 20 min later the combo arrives no salad or miso that comes with the dinner. So now there is cold rice which she does switch out. What was the point because the teriyaki combo was cold. A different person proceeds to bring us 2 plates of salmon not what we ordered and some kind of imitation crab thing. Not ours so we wait for the rest of the sushi. In the mean time we are brought someone else's dishes 3 different times. At this point I was over it. We asked for the check and we left hungry going to McDonald's. I think this will probably be the last time at Kobe. Never have we ever experienced this type of service and for it to be a bad experience on a special holiday.