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  • LOST SALES.....Manager needs to take customer service 101. If you don't take care of your customers, someone else will. Started looking thru the vinyls and was picking out ones to buy. You don't buy a used car without test driving it,as I was taking out the record to inspect it ( most of the records were in the sleeve sideways) manager yelled wanting me to put them back in the sleeve with it in the up position. Ok, sure, I'll clean up your records for you. Than he started complaining about the way I was inspecting the records, really, it a vinyl record, not crystal China. Wasn't trying to see how flexible it was. Since in his opinion I was not handling the records incorrectly and he verbally stated it in a smart ass way, yet I bought my first vinyl before he was born. WE, the four of us decided to leave and take our business elsewhere. This isn't the only record shop in the world and there are many copies of the same vinyl for sale elsewhere. As we were leaving the smart ass comments the manager said we're entirely uncalled for and in response...YES, we will have a great life and be successful in what we pursue. My advice back to the manager, consumers have the power to purchase or not, in this case we decided the NOT, I will take my business were it is appreciated, were I am appreciated. In today's economy, with so many options to purchase and where to purchase, business should try to make sales instead of working hard to prevent them.
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