I went in for a manicure without an appointment. The owner was very friendly. She took my friend for a french mani and her daughter took me. She barely looked at me and was quiet, which wasn't a big deal. The daughter was rough with my hands and when she was cleaning up the cuticles, she ripped out a chunk of skin from my left ring finger and it immediately started bleeding. It definitely hurt but she put some stuff on it that helped calm it down. No sorry was uttered...just kept on going saying that if I put my finger in water it'll be fine. My nails turned out nice despite the bleeding part. I would try this place again though I would probably go with the owner next time.