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  • Bought furniture here about 18 months ago. Sofabed, Loveseat, coffee table, dining table w/stools & some area rugs. The sales people were super friendly... Amazingly helpful! I thought I was making a terrific purchase. On delivery day, they called me and told me that the dining table I ordered was damaged and it was the last in stock so my choices were to wait indefinitely for them to get more in (they didnt know how long it would be) take a similar style table that cost the same (but wasn't at all as nice) or pay 100 bucks more for the next closest priced table in the style I had chosen. I settled cause I needed a table and didnt have an extra hundred bucks to fork over. When they delivered the furniture the loveseat and couch were the wrong color. The delivery guys told me I had to call customer service. When my kids pulled out the sofabed, we discovered it was broken. When I called customer service they had to send out a tech first. Waited a day or two for him to come out and tell them exactly what I did. Then a day or so more, they finally came and switched out my couches. Since then I havr haf to basically put this rickety dining room table back together twice because the screws keep coming out. And even with them tightened, its all wobbly. My coffee table sags in the middle because of the cheap, thin metal is constructed from. Then a couple months ago the frame of my loveseat broke. I have a 2 or 3 year warranty so I called about it. They sent out a tech to look at it then called and told me they wouldn't cover it because it wasn't a defect but rather "heavy use" that caused the frame to break. When I asked what kind of use, heavy or otherwise, could break a frame and springs in like 4 different places she couldnt tell me. She would only state that the wood didnt have any knots and wasn't split so they aren't responsible, however, I could pay them $200 (just about 60 bucks shy of the initial cost of the loveseat)to have it repaired. I told her they lost my repeat business & that I am going to stop recommending them to my friends & family. Her response was, "That's fine ma'am." I'm just going to trash this crap and get new furniture. But never again from AFW. My Momma always told me you get what you pay for. I learned my lesson with these jokers.
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