So I found Duane on yelp, when I needed a handyman for a rental property I own. He had good ratings and so I reached out. He picked up the phone (didn't have to leave a vm) and was very friendly. I explained the issue w/ the broken toilet and he let me know that he would call me back, same day, to see when he would be able to go out there. Said it would be $75-$100 + parts. We agreed on that. He followed through on calling me back and let me know he could come on Monday (this was on a Thu), which was fine for the renter and me. Sight unseen, but he showed up on time and when I texted him to ask him about it he said the cost was only $40 total. That was much less than the originally quoted price so I was pleasantly surprised. He also was able to invoice me so the renter didn't have to pay out of pocket and he let me know he was not able to take a credit card (yet...). All in all, very good experiene and I would recommend him.