I made a reservation for brunch yesterday (Sunday) since my friend from Ireland was in town. It was her birthday and she mentioned that she wanted to sit outside on the patio to celebrate. I notated this when I made the reservation and the hostess said they could accommodate. When we arrived at our scheduled time, they told us that we couldn't sit outside and that they take outside requests but not reservations. This is something completely different than what I was told on the phone. So, we agreed to take a table inside. The host did not seat us until 30 minutes after our scheduled reservation. Our time at the restaurant was a little over 2 hours and all we got were entrees, a few coffees and two mimosas. Never saw a Manager or anyone apologizing for the delays. I get that Sunday brunch is always busy, but when you try and make time for your friends birthday, who's visiting out of town and the experience is this bad, it makes me not want to come back. Normally, I go to Vivace at least once a month because the food is always good. But this time really made me rethink my love for this place.