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| - My husband and I have gone into this location many times. Before I had my son, we would sit at the bar and talk to a gentleman who was just married, I don't recall his name, but he was great. Very knowledgeable about beverage, sports and remembers repeat guests! Haven't seen him in some time, sadly.
This particular visit , last Tuesday night, was a disappointment. We walked in and we were poorly greeting by a shy young hostess, we could barely hear what she was saying. She seems confused and looked to the manager for assistance. He was too busy on his phone to help. We asked her for a booth near the bar , and she accommodated our request and asked if we wouldn't mind waiting until they were cleaned off. We stood up near the hostess stand for almost 10 minutes while the dirty tables sat untouched and still the manager was on his phone!
Once we were seated our server greeted us and got our drink order. Our server was great, very attentive and professional. Don't remember his name but he was younger, tall, skinny with brown hair. My husband ordered a salad and I ordered the baked manicotti. While sitting and waiting for our food there were many servers standing around the kitchen window having personal conversations, which I was totally ok with, until I could hear a girl cursing! I wouldn't of been surprised if the while restaurant didn't hear her as its not that big of a place. The manager didn't seem to notice as he was now SEATED AT THE BAR ON HIS PHONE. At that point a server walked up to the manager and informed him of a miscommunication with a table. He said to her "ugh, ok, I'll be over in a minute". As the server walked away he complained to another server that he had to deal with the problem. The server he complained to said " I know, I don't like to bother you with my problems, I like to handle things in my own." This server was extremely loud and the entire time we were there was very concerned with showing his coworkers the hive of bees outside on the patio!
The last thing that blew my mind was, the manager had asked the bartender if she was able to take some additional tables. She replied that she would rather just do the bar top as she has many martinis to make. He seemed to get frustrated with her, and walked away, without helping her. She has a half a bar of guests and I watched her make about 6 martinis.
As a manager in the industry myself, maybe I expect a little more when being served, but, I was extremely disappointed in our expiernce and the lack of assistance from the Manager!
The food was great, as always, but at this point I don't know if I'll return to this location.
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