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  • Just got back from Shogun. In a word, I would describe my experience as horrible. We arrived a few minutes after 6pm. We waited in the waiting area for about 10 minutes before even being acknowledged to put our name on the waiting list. After that we waited another 6 or 7 minutes to be seated. Then we waited forever to give a drink order, our server made the comment that we had been there long enough that should know what we wanted, which we did and she took our food order as well. We waited almost 40 minutes to get our cup of miso soup. Our chef came out shortly after 7pm. Our salad which consisted of lettuce and shrimp sauce came after our chef came out. My wife asked for a refill of ours and the kids drinks. The server filled everyone else's drink but not hers and that was the only time that she refilled our drinks and there were two other parties at our table. She was finally able to get her to refill her drink and that was the last time she came to our table until it was time to hand out the checks. She claimed she had 4 tables and that the others were upstairs. It was some of the worst service I've had in years. The chef on the other hand cooked a good meal and was entertaining and nice. He did not make up for the ridiculous wait and extremely poor service though. The only reason that a tip was left was because the server and the chef share tips. Also management is nonexistent. The person that I would assume is the owner is the one who took my name after ignoring me for 10 minutes. No apologies offered no nothing. I will not be back.
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