| rev:text
| - I have in the past visited Brazen Head for corporate events and I decided to visit tonight due to the nice weather and desire to have a pint of beer on a patio. Upon receiving my bill, I noticed that my full credit card information, first name, last name, and expiry date was printed electronically on your receipt. Ironically, the customer copy only had the last 4 digits of my credit card and my name.
This obviously drew a red flag for me, so I decided to ask my server Rebecca why my personal information was printed on the Merchant Copy of the receipt. At this point, she became very condescending and sarcastic with concerns that I felt were legitimate; not only as a customer, but also credit card holder with a $25,000 limit. I was not being rude or angry towards her, I simply presented my concerns in a logical manner and had this discussion with her at an appropriate time (when she wasn't serving customers). At this point, she became defensive and annoyed and said she didn't have any time to deal with this situation. She said that if I wanted to, I could speak to the manager.
I requested to speak with the manager and she rolled her eyes and was surprised I would actually be brave enough to ask for her manager, as if I had somehow won a game of truth or dare. The manager on duty arrived and she was very professional, calm, logical, and rational. I can definitely see why she was running this establishment. The rationale she provided was that that, there are instances where the credit card transaction may not go through your POS system and that the waiters/waitresses may need to at a later time manually charge the credit card in the event this happens. This is why the full credit card information is printed on the receipt, as a reference if this were to happen. While I understand the merchant has the right to post credit card transactions a day later, this does not grant Brazen Head the right to charge my credit card at some foreseeable future in the event the transaction does not go through the instance I give you my credit card. In fact, if this is how your POS system operates I would definitely evaluate at better options. Again, this is simply based on the logic that I was provided.
I think a reasonable person would deduce this presents a very large security flaw, especially since this methodology relies on the honesty of all individuals who works at Brazen Head. As you are well aware, credit card fraud are in the billions of dollars per annum across merchants in North America. As a customer, I am not uncomfortable with having this information left in the hands of the merchant. In fact, I would say all your customers who use a credit card at Brazen Head is very susceptible to credit card fraud, more than the protection it offers your establishment. The logic behind what the manager on duty conveyed to me while rational, appears to be a flaw/glitch in the point of system that you have purchased. In she explained it correctly and I understand it correctly as well, there should be absolutely no reason why a credit card transaction does not get processed at the time the card was swiped.
I urge that Brazen Head re-evaluates the practices and settings in their point of sale software so that the customer is not exposed their entire credit card information.
I have sent emails and left voice messages to their management team with no response. I will be taking my business to William's Landing instead.
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