I was very disappointed in my last three visits. A few weeks back I got the beet smoothie and it was made completely wrong. It had so much cocoa powder in it I couldn't drink it. I love their beet smoothie normally. Yesterday I went to the one in Life Works and got the soup for lunch. It tasted like it was old and very much over cooked. Today I called the one in Berea at 11:25 and ordered a mushroom panini. I work right down the street, they said 10 to 15 minutes. I got there at 11:45. Paid and was told it would just be a few minutes. At 12:10 I was still waiting and asked for a refund. They kept saying my food would be ready in a minute or two. I no longer had time for lunch, they did finally give me my order. I got it at 12:20. I did ask to be refunded. I am sad....this use to be so good.