My dog for many years suffered with a horrible ear issue they could not fix. At one point one of the vets looked at his ears said they were so bad ( bleeding and swollen shut) there was nothing she could do and just gave me more steroids to give him (she didn't even try cleaning them out). At my wits end I tried another vet and they found he had a serious ear infection. After a few professional ear cleanings his horrible pain and suffering finally had been cured. I still feel guilty I stayed with them for so long for a condition that was easily curable.