When a restaurant royally screws up, I find it comforting when they sincerely try to make it right. But what happens when that's all a restaurant ever does? How can you survive as a business when apologizing is a way of life?
I love a bagel on a Saturday morning and this location is only 10-15 mins from my house. I was thrilled to first try it. First time was great so I was hooked. Second time was awful, so they told us they'd give us a discount next time. Third time was pretty good. Fourth time, no dice. I started to learn what times to not visit. Actually, I learned to never visit after 11am.
Let's just say when it IS good, the best thing about this location is the people. The manager is so nice and not afraid to jump right into the line (as on a Saturday morning he's needed constantly) and save the youngsters from chaos.
They just need to learn to order more product for the weekends. They sell out of things halfway through the day...and often. After so many weeks of that, maybe the buyer would take some notes.
Great location though. If it's cloudy outside and I have a booth seat next to the window and a cup of coffee in my hand, it's a perfect morning.