Bad experience. I ordered online to avoid the wait, went to the register to pay and after about 15 minutes I asked if my order was ready yet. The cashier had never communicated to the kitchen that we were already waiting there. My order was also missing an order of fries and a female who seemed like a manager apologized and fixed my order. Another 6 minutes later, same manager that was counting the cash register realized we were still waiting there and had to bag and serve the fries herself despite at least 6 other employees just sitting there! Overstaffed and yet here we are waiting on an online order. Thanks for the cold food. As for the food, wing sizes are pretty good, lemon pepper had best flavor. Honey mustard sauce was delicious.