I wish there was an option for zero stars - don't trust this hotel for taking care of you in the midst of big life events. We were part of a wedding room block here in. The bride and groom + other family members/bridesmaids/groomsmen were checking into the hotel after the reception (which the hotel was notified of their late check-in and the mother of the groom went over all the hotel rooms/confirmation numbers 1-2 days before). ALL of the PREPAID rooms had been given away by the time the party bus arrived back and the hotel was totally sold out. The BRIDE & GROOM barely got into a room (and that room had wet carpet) and NO ONE ELSE got a room so they had to go home/rearrange. This resort is not right by any other hotels to re-arrange accommodations easily. It was an awful experience and I am thankful the bride and groom have an awesome sense of humor so this terrible resort didn't totally ruin the end to an amazing day for them.