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  • I have been to all 3 El Encanto locations and this one is far below the others. The chips and salsa are bland. One of our party of 6 ordered the Tacos Fritos and asked for beans and wanted to be sure it had lettuce and tomato on it. Ended up she was charged for a side order of beans, lettuce and tomato all seperate....one expensive taco plate, $1.99 extra just for the tomatoes. While it probably was her mistake to order that way...it was pretty clear she wanted tacos and beans in a Mexican restaurant and it shouldn't of cost $16 to get it? When my husband asked if a certain dish could be made spicy, the waitress said NO. So he switched to Pollo Asado which states it is "very spicy" on the menu and was told it's not spicy. He asked if it could be made spicy and the waitress said no, it couldn't be made any spicier but they could add some habaneros to it, and they did, but we were also charged $1.99 for that at the end. When we brought it to the waitresses attention all the add on charges (and some we let go due to miscommunication, like the beans), she argued with us and explained that's the way it's done. She eventually sent the manager over with a menu and while he did take the lettuce, tomato, and pepper charge off ($4.97), he made a point of making sure we understood it was our fault. We said we were surprised that lettuce and tomato on a taco would be an add on and that asking for spicy food in a Mexican restaurant would be an issue and he would of been ready to review the menu but we just let it go. I would of liked them to charge us for a taco plate and write off all the extras but they didn't. We had spent over $100 there and we had to argue over $5 in silly add on charges. We were very disappointed and would never go back.
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