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| - 100% Fraud! Do not book!
A couple of days ago my partner and I bought tickets on the Greyhound website (worth 100$) for a round trip (for 2) from Vancouver, BC to Nanaimo, BC. (For those who don't know, there is a Ferry ride in between.)
This offer was existent on the website (see image), we printed out the tickets through direct print and also received a confirmation email (see image).
We took the Greyhound to the ferry station (Horseshoe Bay), where unloaded, gave our tickets to the woman at the entrance (yes, we actually had mock tickets for the ferry ride) just to find out our Ferry ride was not covered.
This was not noted anywhere! Not on the website, or the email, or even in the fine print on the tickets.
We pay the ferry, already angry. Then arrive at Departure Bay (Ferry dock in Nanaimo), walk to the Greyhound bus standing there to be transported downtown. You guessed it: That wasn't included either. The bus driver informed us that the buses stop there and we would have to take a public bus to get to our hotel.
To make this clear, we paid 100$ just to get to the Ferry station (and back), even though it clearly states Nanaimo on the tickets. Then we paid 66$ for the ferry and 10$ for the public bus. So 176$ total.
We called Greyhound today to receive a refund.
The operator told us we wouldn't get one and that none of the managers at Greyhound would give us one. We told them we would take public and legal action if we couldn't solve this privately. Our complaint was noted down and sent to the management, but we were told we would most probably not even be contacted back by them.
This is a blunt scam. And no, I am not just trying to get a free ride. I would have never bought 25$ tickets just to be driven to a ferry terminal that we could have reached with public transport. We are not trying to cry over 180$, but this fraud needs to be publicized.
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