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| - This one star is for the Chuck Wagon restaurant late night staff only. We found this little hole in the wall looking for real food after 9 pm. My husband and I arrive in Vegas every Saturday around 9. For the last two weeks prior to this one, everything was wonderful, the dinner crew are great! We always get the steak and lobster to eat there and the ribs to go.
Last night we were told the ribs was in-house and we couldn't get it to go, we have to eat it there. After my husband informed them that we have been purchasing them this way for the last two weeks, the waitress asked the night manager if it could be done. She returned and said, "The manager said he will let you have it since you have done it before, however, we are going to put it on a plate, if you want it to go you have to box it yourself". Okay, even if the manager is an anal prick, she gets tips and should have just prepared the meal to go. I don't understand the difference from putting it in a to-go container oppose to a plate.
We had already notice the difference in the service, my husband cup wasn't refilled in a timely manner, we did a lot of waiting for everything. The place wasn't busy at all. The dinner crew worked more efficiently under more stress from the dinner rush.
We declined the second meal. We received the check and my husband placed his credit card on it. The waitress asked if he wanted her to take it up, he said sure, she asked for ID. He said that's okay I'll do myself. She walked away and headed in the direction of the cashier. My husband said watch and see a guard is going to be up there when we check out. Sure as shit not only was there one, there were two guards at check out.
I have never experience anything like this in my life. Needless to say she didn't get a tip, I have never not tipped before anywhere I've been. I hate to play the race card, however, I feel that had a lot to do with it.
Staff remember this, as far as customers are concerned you are the company. Customers are not a burden, but the core of your job. You hold in your hands the power to keep customers coming back, perhaps even to make or break the company. Being on par in terms of price and quality only gets you into the game. Service wins the game. It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
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