I recently visited this location for the first time and this will be my last time.
It is perplexing how "customer service" is defined/viewed recently from the members offering service. If I bring an article of clothing to your establishment and pay for it to be cleaned, the minimum expectations are (1) the item would be returned to me without damages and (2) cleaned. Well...not so with this location. They damaged my item (after I specifically asked if they could clean it without damage) and then acted as if they were doing me a favor by working to get it back to its original condition. It is a delicate item with rhinestones sewn on. If I ask you if you can take care of it appropriately, my expectation is that it will be taken care of and cleaned. Highly disappointed and also disappointed in the attitude that they were somehow doing me a favor by doing the right thing to fix their mistake.
I will never return. Not only did my clothes get damaged, now I have to wait an additional day for them to "hopefully fix it." When I paid for one-day service cleaning. My advice to anyone who visits here...don't "pre-pay." They may take advantage. (Thank goodness for BBB and this site.)