They cancelled on us the day off 5 hours after their expected arrival time. Negative Five Stars!!! This company is the most unethical and unreliable company I have ever come across!
Our move was scheduled for Saturday the 18th. We received a call the day prior confirming the time frame of 8 am - 10 am arrival. So Saturday comes, 10 am comes and still no movers, no call. So when we call we speak with this dispatcher who continues to tell us he doesn't know what time they will arrive but know that it will be today. I go on to tell him that we had rearranged our work schedule around this move, we have family in the hospital to we need to also go back and care for, cable scheduled to come at 2 pm at the new house, etc...
He says well you have 2 stops and we tell him "No we do not" we have a simple move that as requested will take no more than 2 hours as the home is only 5 houses down and majority has already been moved and we only need to move large furniture. He says again, I don't have a time. So we ask that he follows up in a hour so he can call and see where our movers are at in getting to us. No call back. I call back after waiting an 1 1/2 hours and speak with a gal that gives us the run around. Finally transfers me back to the same incompetent dispatcher. This time he gives us a time of 1 pm - 3 pm. So 1 pm comes still no moves. We call back and keep getting voicemail after 10+ consecutive calls. We decide to call from another cell phone and low and behold they answer after the second ring. I ask to speak with the same dispatcher. This time I ask for the owners name. Then he tells me.....Mam we are no longer going to do your move, if you paid a deposit I will ask my accountant to refund you.
I was LIVID!!!! Who does this?! I urge you not to use this company. They are by far the worse moving company I ever outsourced. We should have read the Yelp reviews before making our appointments.