This experience happened a few months ago. I ordered food on my lunch break through the car wash system and received the wrong food that did not include my drinks. I was rushed through the caution cones and wasn't able to check my order until after I had drove through. I got out of my car and tried flagging down an employee only to have them tell me to drive back through the long line. My total time of waiting in line to the point that I received the wrong food was pushing 24 mins. I had only 30 designated for my lunch break. I was out of options so I took the food and left. I called the store after this happened and was put on hold for over 20 mins (I have the screen shots of the stores phone number with duration of call). I simply wanted a refund because of the wrong items i received. After 20 mins, a male manager picked up the phone and handled the situation by saying corporate would mail me gift cards for the mistake. So I gave him my personal, private information and he told me I would be receiving the gift card within two business weeks. Two months later still nothing. I have lost your trust and you've lost my business. Now I will rate accordingly, and never return. If I could rate under a 1 star I would.