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  • I received a bill from the company for a complete mis-diagnosis of my dog. They would not work with me on the bill. Basically if you bring your dog there and they screw up they are still going to charge you for whatever they possibly can because it's all about billing and making money to Ocotillo Vet Clinic. We had been using their services for 6 years and they didn't care that they screwed up. In fact their diagnosis was "we've never seen anything like this before". We ended up going to another vet clinic that immediately diagnosed our dogs problem when we walked in the door and we found out that it's was very common amongst that breed. We googled it and that backed it up. So not only were the vets at the Ocotillo Vet incompetent but they like to bill you for their incompetency. They were also complete jerks when we tried to discuss negotiating the bill. Their stance was Zero at Fault, we provided a competent service and we expect to get paid in full. They do not care if they lose a customer of 6 years. Wow, I was stunned that this is how they do business. I would've continued to use their services had they split the bill and chalked it up as an error. I would not recommend this clinic to my worst enemy.
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