Lately their customer service has not been great. Today I was told that I had to add my own Splenda to my drink after they made it. I explained that I didn't like to put sweetener on top of the foam and they told me to do it myself anyway - they didn't want to "upset someone's coffee by not doing it right." It was just 2 Spelnda not a huge variation... I guess I am back to grabbing coffee at the grocery store locations.