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| - I was in Toronto for a few days visiting my sister, and we chose Brassaii to celebrate her birthday and my last night in town. Sure the restaurant seemed to try a little hard and be a little pretentious but the menu looked great, and our waiter was super friendly.
All was fine, despite the soggy salad, until the main courses arrived. My sister's boyfriend's steak was charred, charred, literally. He asked to have it sent back which our nice waiter did only to have the steak returned minutes later by the GM. Said GM proceeded to berate our friend that his steak was perfectly done and that the kitchen didn't have to return it. What the heck!?! Who does that?
Every one of us at the table is or has been involved in the food business over the years, and we've never seen or experienced anything like that. To top it off, when my sister bit into her pork dish it was raw.
Finally, the GM left us alone and a few minutes later the chef came out. He was appalled, and our waiter was also clearly embarrassed. They sent out a huge plate of cookies and comped the two meals, but what an awful, awful way to end the trip.
I really wished we'd picked somewhere else to go.
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