When I first started going to Pure Vanity I had an amazing experience. I had Gina as my laser tech and she made me feel very comfortable in an otherwise uncomfortable situation (Brazilian LHR). I had such amazing results, I would rave to everyone about it and even recommended a close friend who bought 2 packages. Over time I started noticing some things that were slightly unprofessional. They would always run out of products, but would still expect you to pay full price for the service. Also, I was recently informed that my tech was "on a temporary leave of absence" for personal reasons, and that they just switched my appointment over to another tech. First of all, I happen to know is not entirely true. My tech no longer works at Pure Vanity and as a customer I find it very misleading to be told otherwise. Also, the fact that they automatically moved me to another tech kind of bothers me. A Brazilian is something very personal and I enjoyed having a relationship with my previous technician. Being moved over to a complete stranger without even being asked just rubs me the wrong way.... although I appreciate them at least telling me so I wasn't caught off guard when I show up for my next appointment. I will complete my sessions because of the wonderful results I have had, but I do not intend to visit Pure Vanity for any other services in the future. Not only is it very expensive, but I believe there are other places out there that I believe will provide better service for a more reasonable price.