I came in for my 3pm appointment and there were a couple of people ahead of me without an appointment. It was so disorganized, and I am only here because this is where my husband banks- I do not have an account here and never will. I was rudely told by a banker (a blond woman) that they would be seeing the others (without appointments, even when they themselves told the banker I had an appointment) first and "someone would be with me shortly". I was rudely dismissed and am still waiting. Don't bother making an appointment, just show up when you like I suppose. Next time I have to do something through BOA, I will roll the dice.
**15 minutes after this, a man named Fernando helped me. I asked what the point of making an appointment and showing up on time was for (and if walking in was better) and he basically said that people had been waiting and it was good I got him because he was the only notary anyway. Additionally, he told me he was missing his lunch to help me. I told him I hadn't even had my lunch yet because I was rushing to the appointment to be on time. I appreciate that he helped me, but the excuses were a little insulting.