Do not come here for lunch or Dim-Sum. There are some serious kinks that need to be worked out. I really wanted Suejo to get Dim-Sum right; Madison is in some serious need for a good dim-sum place.
There is really nothing positive to say about dim-sum service, it is slow if just non-existent. I was there for a 3nd time on Saturday (2nd for dim sum) hoping that in the few months when I first went some of the problems had been figured out. However I was wrong, the carts rarely come around and if they do there are only 3-5 bamboo steamers on the cart and by the time they get to you all the food is gone and you wont see another cart for 20 min.
If and when you do get a dish off a dim-sum cart it is usually cold. The kitchen is obvously rushing to get food out at the expense of quality. All the dumplings and bao are way too doughy. The soup dumplings are atrocious, way too much dough barely enough soup or meat. I could barely swallow one. Har gow (shrimp dumplings) are also too doughy. They were also out of 3 dishes when we went this time including the ribs which is one of the other dishes that is actually good. How can they be out of 3 dishes on a Saturday? Don't they have dim sum service on Sundays too?
I feel bad for the waitstaff; there is obviously something going on in the kitchen and that is putting the front staff is a tough position. But front staff was not much better. A table of five sitting behind us complained and our waitress rushed the kitchen and brought them out several bamboo steamers and 2 bowls of lumpia rolls. I get that she wanted to make her table happy but what about the other tables? Several table around us also seemed annoyed and one asked for their bill of drinks and said they were leaving. It was pretty ridiculous. Our waitress never apologized and very rarely checked on us. We had to flag her down for our check and for her to take it. They also had 2 hostesses and a water person but not sure exactly what they were doing.
I would only ever come back for their dinner service, maybe sit at their bar. The drinks are good and the other food we have tried is pretty delicious too. The KBC and dan dan noodles were good. We had a grilled shrimp appitizer one night that was pretty good. But none of the other food has blown me out of the water and bad service is just something I cannot get over that easily. The disappointing dim sum food and service makes me not want to risk dinner here anytime soon. Being a fan of Tori Millers other restaurants and his food makes me very disappointed for my experiences at Suejo. We will stick to Dumpling House and Asian Sweet Bakery for great tasting dishes and good service.