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  • I typically wouldn't write about a bank but I have been with Chase since they were Bank One (early 90's) and I think their canned answer when you CALL customer service is to see a banker at a branch with an issue and the branch says to CALL online banking. I cannot believe the customer service from a girl whose name begins with C. I would never call out someone by name either but this girl seemed out of it, tried to tell me the program I was asking about was cancelled 2 years ago, when I finally got her on track that it wasn't cancelled, she didn't know about the program, said to call online banking, when I got her on track with it wasn't an online banking issue, she then admitted that she personally didn't know how to find out what I was asking. then said I would have to come in to the bank and then log on to my account. I said well i am logged in now, walk me thru it. She then said, she would have to figure it out. I got the impression she didn't want to do any of it. Result was her calling online banking with me on the line, getting put on hold and then saying she would hold and call me back. Wrote all of this with no call, she must still be on hold.
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